For Customer FAQs, such as what is Route

To file a claim with Route

If you do not opt-in for Route Package Protection, we cannot guarantee that your issue will be resolved in your favor. However, we will attempt to resolve issues in the best way possible. This is especially the case for International orders. If you do not opt-in, you are risking responsibility for the package as it arrives, as we are shipping product in the best way possible.

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